Shipping & Returns


Please note that delivery times may be affected by delays imputable to the carrier, especially during festive periods. Delays will not be imputable to Ruffoni.

All our products are packed with care and shipped using the quickest and safest methods.

To avoid delays and/or any extra charges, customers are kindly requested to provide a delivery address and a phone number at which someone will be available to collect the package.

When receiving the product, customers must check that the parcel is perfectly sealed and undamaged and that the number of parcels delivered matches the number of parcels expected. If parcels are delivered open or damaged or if any parcels are missing, customers must immediately inform the carrier by clearly identifying the issue; if not, the items received will be considered regularly delivered.

Any storage charges will be borne by the buyer.

Orders for delivery within European Community: shipment is free of charge for orders exceeding €100, while orders below €100 are subject to a fixed shipping fee of €20 (unless otherwise specified on the Website). Shipments are made via a standard service carrier. Taxes are included in the prices of the Products and are calculated based on destination country.

Shipments outside European Community (including UK and Switzerland):

Delivery costs may vary across Countries and will be calculated at checkout. Duties, taxes and import fees are NOT included and may be due upon delivery.