Shipping & Returns
Deliveries within the European Community:
SHIPPING
Orders are normally processed within 2-3 working days from receiving the payment, from Monday to Friday (except during factory closures or holidays), if the product is available; once shipped, deliveries are estimated within 24-72 hours, except in areas the carrier considers “difficult to reach”.
Please note that delivery times may be affected by delays imputable to the carrier, especially during festive periods. Delays will not be imputable to Ruffoni.
All our products are packed with care and shipped using the quickest and safest methods.
To avoid delays and/or any extra charges, customers are kindly requested to provide a delivery address and a phone number at which someone will be available to collect the package.
When receiving the product, customers must check that the parcel is perfectly sealed and undamaged and that the number of parcels delivered matches the number of parcels expected. If parcels are delivered open or damaged or if any parcels are missing, customers must immediately inform the carrier by clearly identifying the issue; if not, the items received will be considered regularly delivered.
Any storage charges will be borne by the buyer.
Shipment is free of charge for orders exceeding €100, while orders below €100 are subject to a fixed shipping fee of €20 (unless otherwise specified on the Website). Shipments are made via a standard service carrier. Taxes are included in the prices of the Products and are calculated based on destination country.
RETURNS OF NEW, UNUSED ITEMS
If, for any reason, you are not satisfied with your Ruffoni purchase, you may return any brand new, unused item within 14 days of the delivery date for a refund.
Please contact us at service@ruffoni.net and provide the following information:
• Name of the person who made the purchase
• Order number (starts with #)
• SKUs of the product(s) you wish to return
• Reason for returning
We will get in contact with you with specific return instructions. Please package your unused items in their original packaging.
Once your return is received at our warehouse, it will be inspected within 5-10 business days. If approved, your original payment method will be refunded – minus a variable shipping fee depending on location and package volume.
Please note: Returns will only be accepted if the items are unused, in the original packaging, and in resellable condition. Returns of used products or products not in their original packaging will not be accepted for a refund. If you are unsure, please contact us at service@ruffoni.net before sending your items back.
RETURNS OF DEFECTIVE OR DAMAGED PRODUCTS
If you receive incorrect or damaged products in your order, please contact us right away at service@ruffoni.net so we can make it right.
Be sure to include:
• Name of the person who made the purchase
• Order number (starts with #)
• Pictures of the whole product
• Detailed pictures of the issue/damage
We will review your claim and if approved, we will send you a free return label, and offer a replacement or refund.
LIMITATIONS
The Buyer is the only responsible of the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning.
In any case the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all his parts, fully functional, must include also all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The return must be applied to the Product in its entirety. In this sense it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
Got questions?
Please contact our Consumer Relations Department at +39 0323 61990 or service@ruffoni.net — we are happy to help out!
Deliveries in the USA:
If you’re shopping from the US, please refer to our US website:
us.ruffoni.net
Deliveries in the UK:
SHIPPING
Orders are normally processed within 2-3 working days from receiving the payment, from Monday to Friday (except during factory closures or holidays), if the product is available; once shipped, deliveries are estimated within 5-7 working days, except in areas the carrier considers “difficult to reach”.
Please note that delivery times may be affected by delays imputable to the carrier, especially during festive periods. Delays will not be imputable to Ruffoni.
All our products are packed with care and shipped using the quickest and safest methods.
To avoid delays and/or any extra charges, customers are kindly requested to provide a delivery address and a phone number at which someone will be available to collect the package.
When receiving the product, customers must check that the parcel is perfectly sealed and undamaged and that the number of parcels delivered matches the number of parcels expected. If parcels are delivered open or damaged or if any parcels are missing, customers must immediately inform the carrier by clearly identifying the issue; if not, the items received will be considered regularly delivered.
Any storage charges will be borne by the buyer.
DELIVERY TERMS
We ship all orders to the UK under Delivered Duty Paid (DDP) terms.
This means that all duties, taxes, and import fees are included in the product prices, ensuring a seamless delivery experience with no unexpected charges upon receipt.
SHIPPING COSTS
Shipping is free of charge for orders exceeding £100, while orders below £100 are subject to a fixed shipping fee of £20 (unless otherwise specified on the Website).
RETURNS OF NEW, UNUSED ITEMS
If, for any reason, you are not satisfied with your Ruffoni purchase, you may return any brand new, unused item within 14 days of the delivery date for a refund.
Please contact us at service@ruffoni.net and provide the following information:
• Name of the person who made the purchase
• Order number (starts with #)
• SKUs of the product(s) you wish to return
• Reason for returning
We will get in contact with you with specific return instructions. Please package your unused items in their original packaging.
Once your return is received at our warehouse, it will be inspected within 5-10 business days. If approved, your original payment method will be refunded – minus customs duties, local taxes and a variable shipping fee depending on location and package volume.
Please note: Returns will only be accepted if the items are unused, in the original packaging, and in resellable condition. Returns of used products or products not in their original packaging will not be accepted for a refund. If you are unsure, please contact us at service@ruffoni.net before sending your items back.
RETURNS OF DEFECTIVE OR DAMAGED PRODUCTS
If you receive incorrect or damaged products in your order, please contact us right away at service@ruffoni.net so we can make it right.
Be sure to include:
• Name of the person who made the purchase
• Order number (starts with #)
• Pictures of the whole product
• Detailed pictures of the issue/damage
We will review your claim and if approved, we will send you a free return label, and offer a replacement or refund.
LIMITATIONS
The Buyer is the only responsible of the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning.
In any case the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all his parts, fully functional, must include also all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The return must be applied to the Product in its entirety. In this sense it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
Got questions?
Please contact our Consumer Relations Department at +39 0323 61990 or service@ruffoni.net — we are happy to help out!
Deliveries in the rest of the world:
Please contact us at service@ruffoni.net for direct assistance on your order.