Shipping policy
Shipping destinations
We currently ship to the European Union, the United Kingdom, Switzerland, Canada and Australia.
If you are shopping from the United States, please refer to our US website:
us.ruffoni.net
If you are located in another country, we are happy to assist you. Please contact us at service@ruffoni.net with your full shipping address and the items/SKUs you would like to order, and we will be happy to provide you with a custom quote.
Shipping
Orders are normally processed within 2-3 working days from receiving the payment, from Monday to Friday, except during factory closures or holidays, if the product is available.
All our products are packed with care and shipped using the quickest and safest methods.
Once shipped, deliveries are estimated as follows, except in areas the carrier considers “difficult to reach”:
|
Destination |
Estimated delivery time after shipment |
|
European Union |
24-72 hours |
|
United Kingdom, Switzerland |
5-7 working days |
Please note that delivery times may be affected by delays caused by the carrier, especially during festive periods. Ruffoni cannot be held responsible for delays caused by the carrier.
To avoid delays and/or any extra charges, customers are kindly requested to provide a delivery address and a phone number at which someone will be available to collect the package.
When receiving the product, customers must check that the parcel is perfectly sealed and undamaged and that the number of parcels delivered matches the number of parcels expected. If parcels are delivered open or damaged or if any parcels are missing, customers must immediately inform the carrier by clearly identifying the issue; if not, the items received will be considered regularly delivered.
Any storage charges will be borne by the buyer.
Shipping costs and free shipping thresholds
|
Destination |
Free shipping threshold |
Shipping fee below threshold |
|
European Community and Switzerland |
Orders exceeding € 100 |
€ 20 |
|
United Kingdom |
Orders exceeding £ 100 |
£ 20 |
|
Canada and Australia |
Orders exceeding € 350 |
€ 50 |
Shipping fees apply unless otherwise specified on the Website. Shipments are made via a standard service carrier.
Taxes, duties and import fees
European Community
Taxes are included in the prices of the Products and are calculated based on destination country.
United Kingdom
We ship all orders to the UK under Delivered Duty Paid (DDP) terms.
All duties, taxes, and import fees are already included in the product prices, ensuring a seamless delivery experience with no unexpected charges upon receipt.
Switzerland, Canada and Australia
We ship all orders to Canada and Australia under Delivered Duty Paid (DDP) terms.
Applicable duties, taxes and import fees are calculated during checkout and included in the final order total, ensuring a seamless delivery experience with no unexpected charges upon receipt.
Product prices are displayed in Euro (€). Duties, taxes and import fees are calculated based on the destination country and on the total value of the order.
Got questions?
Please contact us at +39 0323 61990 or service@ruffoni.net — we are happy to help out!